FAQS

FAQS

Ordering
What currency are your prices in?

We are based in Southern California and all prices displayed are in US dollars (USD).

How do I know which size will fit me best?

The Size Guide serves as a general guideline for helping you find your size in ASTARA. If you have questions about a specific measurements, you can always reach out to our Customer Collective team. Please include foot length, width and high arch detail and we’ll help you out.

What if I need to change or cancel my order?

Once an order is placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with the changes you need. We process orders super fast, and once an order ships we’re unable to cancel it. If you do need us to cancel an order, please reach out to Customer Love right away and be sure to include your order number in your request. We’ll do our best to catch it before it goes out!

Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery. 


Shipping/Tracking

Once you’ve received your shipping confirmation email you can click on "Track It" and see the status of your delivery. It may take 24 hours for tracking updates to appear.

If you package in lost or damaged please reach out to our Customer Collective right away. 

After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.

Pre-Order

If an item is in pre-order, it means our artisans are currently crafting your piece. Pre-Order estimated shipping date is listed and may possibly ship sooner once order is complete. 

Waitlist

If an item is Waitlisted it means that we will most likely be making more! Sign up with your email and let us know your preferred color and size. We will email you to let you know if it becomes available.

Returns

Items in new condition can be returned for a refund. Returns must be postmarked 7 days from receipt of your initial order. Refunds are at our discretion. You know we love our Mama and factor the environment into every business decision we make at ASTARA. While we do offer returns for our online customers, a $25 restocking and carbon offset fee, through TerraPass, will be deducted from your return. Each year, reverse logistics (returns) generates 5 billion pounds of landfill and is responsible for 15 million metric tons of carbon dioxide emissions. We are dedicated to serving the Earth and are doing our part in avoiding any destruction and offsetting modern conveniences. We hope you support us in this cause.